FAQs

Beyond its commendable usability and mobility features, NeoSpectra stands out in terms of performance. Despite potential differences in technical specifications when compared to benchtop instruments, NeoSpectra has consistently proven its ability to accurately analyze materials and parameters. This validation is echoed by satisfied customers, collaborative partners, and independent consultants. Researchers have further solidified NeoSpectra's performance through publications in various peer-reviewed journals. The combination of usability, mobility, and top-notch performance positions NeoSpectra as a reliable and effective solution for diverse analytical needs. If you need more information about NeoSpectra's performance in specific applications, feel free to contact us and our team will be happy to provide more information.

You own your data. NeoSpectra respects your data ownership. While our platform provides centralized access and management, your data remains your asset. We are here to assist you in maximizing its value and security.

Certainly! To ensure seamless integration, it's important that the spectral range of your current NIR benchtops overlaps with NeoSpectra's [1,350 - 2,500 nm]. Our experienced team has a proven track record in establishing a validated process for transferring models, ensuring optimal performance without compromise. We are committed to assisting you in this process to make the transition as smooth and efficient as possible.

Adopting NeoSpectra is more than acquiring a lab instrument; it's a gateway to diverse opportunities for laboratories. For instance, the LabStore platform enables labs to transform their existing calibrations calibrations into a revenue stream, offering a unique avenue for monetization. NeoSpectra's capabilities extend beyond the lab bench, allowing for the expansion of service offerings through on-site solutions to existing customers. Moreover, the technology breaks geographical barriers, enabling labs to reach untapped markets and stimulate growth.

Each NeoSpectra device comes with a standard two-year warranty, providing assurance of product quality and performance. Beyond this initial period, customers have the option to extend their warranty through a convenient subscription service. Throughout both the warranty and extended subscription periods, our commitment to customer satisfaction remains unwavering. Our support services are comprehensive, offering full-time assistance to address any queries or concerns. In the event of maintenance or replacement requirements, we ensure quick turnaround times to minimize downtime.

NeoSpectra Cloud Portal prioritizes data confidentiality and privacy. Our security protocols, including encryption and access controls, safeguard your data.We partner with AWS and are ISO/IEC 27001:2013 certified, ensuring that your data is protected at every level. Additionally, we offer API connectivity for efficient data exchange while adapting to your organization's specific needs and technical requirement.